PIP Fire & Security Ltd
Terms & Conditions
Contents:
1. Definitions
2. Contract formation and priority
3. Scope and standards
4. Site access and preparation
5. Installation and handover
6. Existing and customer-specified equipment
7. Planned maintenance
8. Faults and emergency attendance
9. Monitoring
10. Communications, applications and cloud services
11. CCTV, access control and cybersecurity
12. Prices and changes
13. Payment
14. Warranty and defects
15. Ownership and risk
16. Customer responsibilities
17. Fire safety and assessments
18. Personal data
19. Confidentiality and documents
20. Purpose and limitations
21. Liability
22. Third-party rights
23. Suspension
24. Duration and renewal
25. Cancellation and termination
26. Ending and transfer
27. Events outside reasonable control
28. Subcontracting and transfer
29. Notices
30. Complaints and disputes
31. General and governing law
Schedule A: Contract particulars
Schedule B: Consumers
Schedule C: Construction contracts
Schedule D: Processing personal data
1. Definitions
1.1 “Company”, “PIP”, “we”, “us” and “our” mean PIP Fire & Security Ltd.
1.2 “Customer”, “you” and “your” mean the person or legal entity identified in the Contract Particulars.
1.3 “Business Customer” means a customer entering into the Contract for purposes relating wholly or mainly to its trade, business, craft or profession.
1.4 “Consumer” means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession.
1.5 “Contract” means the agreement comprising the accepted quotation, Contract Particulars, agreed specification, applicable schedules and these terms.
1.6 “Equipment” means the hardware, components, accessories and materials supplied under the Contract. Software, cloud services and applications are licensed rather than sold unless expressly stated otherwise.
1.7 “System” means the fire, security, emergency-lighting, communications or associated installation identified in the Contract.
1.8 “Services” means only the design, supply, installation, commissioning, inspection, maintenance, monitoring, assessment, training or other services expressly included in the Contract.
1.9 “Service Plan” means the agreed schedule specifying maintenance visits, service availability, response arrangements, included work and exclusions.
1.10 “ARC” means the alarm receiving centre or other monitoring centre used for the agreed monitoring service.
1.11 “Business Day” means Monday to Friday, excluding public holidays in Northern Ireland. “Normal Working Hours” means 8.30 am to 5.00 pm on Business Days, unless otherwise agreed.
1.12 “Handover” means the documented transfer of a completed System or agreed completed phase to the Customer, identifying its operational status, outstanding work and limitations.
2. Contract formation and priority
2.1 Unless otherwise stated, quotations remain open for acceptance for 30 calendar days.
2.2 A Contract is formed when we confirm acceptance of your order in writing. For urgent work, it may be formed when we accept your instruction and begin work, provided the applicable terms and charging basis have first been supplied or clearly explained.
2.3 These terms must be provided before the Contract is made. Merely publishing amended terms on our website does not amend an existing Contract.
2.4 Where documents conflict, the following order applies: mandatory legal requirements; applicable consumer provisions in Schedule B; expressly agreed amendments; Contract Particulars; the accepted quotation and specification; the applicable Service Plan and other schedules; these general terms.
2.5 Your purchase-order conditions do not apply unless expressly accepted by an authorised PIP representative. Any tender, framework or main-contract conditions must be reviewed and expressly agreed.
2.6 Each party must ensure that the person placing or accepting an order has appropriate authority.
3. Scope and standards
3.1 We will perform the Services with reasonable care and skill, using suitably competent personnel.
3.2 The specification will identify the agreed scope, relevant technical standards, system category or grade where applicable, and any agreed variations or limitations.
3.3 We are responsible for the design elements expressly undertaken by us. Where another party supplies the design, our role is limited to the agreed installation, commissioning or other Services, but we will notify you of material concerns reasonably apparent to us.
3.4 A maintenance contract does not, by itself, include redesign, upgrading to later standards, replacement of obsolete equipment, a fire risk assessment or certification of the entire premises.
3.5 We will not knowingly undertake work that is unlawful or unsafe. A requirement to change the scope will be addressed under clause 12.
3.6 References to certification or accreditation apply only to the approvals actually held by PIP and the activities within their scope.
4. Site access and preparation
4.1 You must provide reasonable access, accurate site information, necessary permissions and a safe working environment.
4.2 Before work begins, you must disclose known hazards, including asbestos, concealed services, hazardous substances, restricted areas and risks associated with the premises’ activities. Relevant asbestos information must be made available where applicable.
4.3 We remain responsible for taking reasonable precautions. Nothing in this clause excludes responsibility for our negligent disturbance of asbestos or other unsafe working.
4.4 Unless included in the quotation, you must arrange suitable mains supplies, network connections, access equipment, builder’s work and other preparatory work identified in the specification.
4.5 We may stop affected work where conditions are unsafe or materially different from those disclosed. We will explain the issue and agree appropriate next steps.
4.6 Where an agreed visit cannot proceed because access or necessary preparation has not been provided, reasonable wasted attendance and rescheduling charges may apply if the charging basis was disclosed beforehand.
5. Installation and handover
5.1 We will agree installation arrangements with you and use reasonable efforts to meet the programme. Any essential completion date must be expressly recorded.
5.2 Cable routes, containment, visible finishes and making-good responsibilities will follow the specification. We will obtain agreement before making a material change.
5.3 Unless expressly included, specialist decoration, plastering and reinstatement are excluded. This does not exclude our responsibility for damage caused by negligence or failure to follow the agreed method.
5.4 Handover will identify the work completed, tests undertaken, instructions supplied, relevant documents and any outstanding defects or limitations.
5.5 Passing over keys, codes or an engineer’s worksheet does not, by itself, establish that every contractual obligation has been completed.
5.6 Installation and monitoring may have separate completion dates. Where installation is handed over before monitoring is activated, that position must be expressly recorded and explained.
5.7 A materially incomplete or unsafe System will not be described as fully commissioned. Separately agreed, genuinely completed phases may be handed over and invoiced.
5.8 Signing a handover document acknowledges receipt and the recorded status; it does not waive rights concerning defects or inaccurate information.
6. Existing and customer-specified equipment
6.1 Taking over an existing System does not amount to a warranty of its original design, installation, concealed wiring or historic condition.
6.2 The takeover scope will identify the inspection and testing included, inaccessible areas, missing documentation, known defects and recommended remedial work.
6.3 We remain responsible for defects caused by our work and for matters that we should reasonably identify and report within the agreed inspection scope.
6.4 Where necessary access codes, software licences or manufacturer support are unavailable, we will explain the resulting limitations and any additional costs before proceeding.
6.5 Where you specify particular equipment against our written advice, we will record the relevant limitations. We remain responsible for our installation work and will not proceed where doing so would be unlawful or unsafe.
6.6 Existing equipment does not receive a new-equipment warranty merely because we maintain or connect it.
7. Planned maintenance
7.1 The Service Plan will state the Systems covered, visit frequency, testing arrangements, service hours and included labour, parts and consumables.
7.2 Preventative maintenance includes only the inspection, testing and routine work identified in that plan. Repairs, replacement parts, batteries, specialist access and out-of-hours attendance are chargeable unless expressly included.
7.3 Descriptions such as “comprehensive cover” or “100% maintenance” must be defined in the Service Plan and do not override its stated inclusions and exclusions.
7.4 Where testing is distributed across visits, the planned coverage and reporting arrangements will be recorded.
7.5 We will provide service records identifying work completed, material defects, inaccessible items and recommended action. A service record is not automatically a certificate that the whole premises complies with every applicable requirement.
7.6 You remain responsible for routine user checks, record keeping and operational management unless expressly included in our Services.
7.7 We will notify you where access restrictions, declined repairs or other circumstances materially affect the System’s condition or the maintenance programme.
8. Faults and emergency attendance
8.1 Report urgent faults through the emergency telephone arrangements stated in the Service Plan. Email, website forms and messaging services must not be relied on for emergency attendance unless expressly designated for that purpose.
8.2 Emergency engineering attendance is not an emergency-service response. Where there is immediate danger, contact the emergency services and follow the premises’ emergency procedures.
8.3 The Service Plan will distinguish telephone support, remote intervention and site attendance. A target response time is not a guarantee unless expressly stated.
8.4 We may use appropriate remote diagnostics before attending, provided this is suitable for the fault and does not create an unacceptable safety risk.
8.5 We will make affected equipment safe where reasonably practicable and report any remaining loss of protection. Immediate restoration cannot be guaranteed where specialist parts or third-party assistance are required.
8.6 Call-out, travel, labour and parts charges will follow the agreed rate schedule. We will not charge for rectifying a fault for which we are responsible under the Contract or applicable law.
9. Monitoring
9.1 Monitoring is included only where expressly ordered and confirmed as activated.
9.2 Activation requires the agreed connection, successful signal testing, completed account information and any applicable authority approval or test period.
9.3 We will confirm the activation date, monitored signals and agreed response instructions. Until that confirmation, you must not assume that signals are being received or acted upon.
9.4 Fire-alarm monitoring through PIP requires an agreed maintenance arrangement and a commissioned connection to the ARC, unless expressly agreed otherwise.
9.5 Monitoring applies only to the specified signals. Opening and closing supervision, hold-up alarms, CCTV verification and other enhanced services are not included unless expressly stated.
9.6 You must maintain accurate keyholder and contact information and notify us promptly of changes.
9.7 Police, fire-service and other authority attendance remains subject to their policies, eligibility requirements and operational decisions. We cannot guarantee their attendance or response time.
9.8 An intruder-alarm reference or approval does not necessarily include hold-up or panic-alarm response. Separate requirements and charges will be identified where applicable.
9.9 Where the ARC is engaged by PIP to perform part of our Services, using that ARC does not, by itself, remove our contractual responsibility to you.
9.10 Where you contract directly with another monitoring provider, the respective responsibilities will be recorded.
10. Communications, applications and cloud services
10.1 The specification will identify the communications paths and any app, cloud, SIM or subscription services included.
10.2 You must maintain customer-provided electricity, broadband, network equipment and other dependencies identified in the specification.
10.3 Power failures, network changes, poor signal coverage, exhausted data allowances and service withdrawals may affect operation. We will explain material dependencies reasonably known to us.
10.4 We will use reasonable care when selecting and configuring communications equipment within our scope. We are not responsible for a failure caused solely by an independent provider where we have not contributed to it or failed to perform an agreed obligation.
10.5 You must notify us before changing routers, network settings, broadband suppliers, relevant telephone services or other infrastructure supporting the System.
10.6 An app notification service is not a substitute for ARC monitoring unless the Contract expressly says otherwise.
10.7 We do not guarantee indefinite compatibility with every mobile device, operating system or third-party platform. Statutory rights and expressly promised support remain unaffected.
10.8 Charges, subscription periods, renewal arrangements and known support limitations must be disclosed before purchase. Renewal is governed by clause 24.
10.9 We will notify you of material service withdrawals or obsolescence of which we become aware and explain reasonably available alternatives and associated costs.
11. CCTV, access control and cybersecurity
11.1 CCTV coverage, image objectives, recording arrangements and retention settings will follow the specification. Performance may depend on lighting, weather, positioning, obstructions and the operating environment.
11.2 A stated recording-retention period is an agreed design objective based on recorded assumptions, not an unconditional guarantee regardless of changes in activity or settings.
11.3 You must protect credentials, manage authorised users and notify us promptly of suspected unauthorised access.
11.4 We will use reasonable security measures for our installation and support activities. Responsibility for firmware updates, backups, network security and ongoing administration must be stated in the Service Plan.
11.5 We do not guarantee that a connected System is immune from cyberattack. This does not excuse negligent configuration or failure to provide agreed security measures.
11.6 Access-control work affecting escape routes must follow the agreed life-safety and fire-interface arrangements. Those arrangements must not be altered without competent assessment.
11.7 Biometric identification, facial recognition, audio recording and comparable functions require specific agreement and assessment before activation.
11.8 Nothing in these terms transfers or excludes product-security obligations imposed on PIP by law.
12. Prices and changes
12.1 Prices and included work are those stated in the accepted quotation. Business prices exclude VAT unless stated otherwise; Consumer prices must show the total payable, including VAT.
12.2 Additional work requires your agreement to its scope and price, or an agreed method for calculating the price, before it is undertaken.
12.3 For urgent protective work, you may authorise a spending limit. Work beyond that limit requires further approval unless otherwise legally justified.
12.4 We may propose changes arising from concealed conditions, changed instructions, legal requirements or material changes to the premises. We will explain the reason and any effect on price or programme.
12.5 Fixed installation prices will not be increased merely because our ordinary costs have risen.
12.6 Ongoing charges may change at the end of the initial agreed period on at least 60 days’ written notice. You may reject the increase by ending the affected ongoing service before it takes effect, without an early-termination charge.
12.7 Any different price-adjustment mechanism must be expressly stated and agreed in the Contract Particulars.
13. Payment
13.1 Except where Schedule C applies, installation charges are payable in full upon genuine completion and Handover, against a valid invoice, unless an agreed staged-payment arrangement applies.
13.2 Credit of up to 30 days is available only by prior written agreement and satisfactory credit approval. A purchase order does not, by itself, establish credit terms.
13.3 Deposits, stage payments and advance subscription charges must be stated before the Contract is made.
13.4 Unless otherwise agreed, maintenance and monitoring charges are payable in advance for the agreed billing period. Charging does not begin before the relevant service starts, except for separately agreed setup work.
13.5 Notify us promptly of any disputed amount and its reasons. Undisputed amounts remain payable. Nothing restricts mandatory withholding, deduction, payment-notice or consumer rights.
13.6 For qualifying commercial debts, we may claim statutory interest, compensation and recoverable costs under the Late Payment of Commercial Debts (Interest) Act 1998, as amended. We will not recover the same cost twice.
13.7 For Consumers, no commercial-debt compensation applies. Any recovery costs claimed must be lawful, reasonable and actually incurred.
13.8 Construction contracts covered by Schedule C follow its payment mechanism, which takes priority over inconsistent provisions in this clause.
14. Warranty and defects
14.1 Unless a longer period is agreed, we provide a 12-month contractual warranty on new Equipment supplied by us and our installation workmanship, starting at Handover.
14.2 We will investigate reported defects and, where covered, repair, replace or reperform the affected work at our expense within a reasonable time.
14.3 The additional contractual warranty does not cover fair wear, ordinary consumable depletion or damage caused by misuse, unsuitable conditions or unauthorised alterations, to the extent that the relevant cause produced the fault.
14.4 Premature failure caused by a defect is not excluded merely because an item is normally described as a consumable.
14.5 We remain responsible for our own supply obligations; a manufacturer’s warranty is additional protection, not a substitute for rights against us.
14.6 This warranty does not replace statutory rights or mean that all legal responsibility ends after 12 months.
15. Ownership and risk
15.1 Ownership of Equipment sold by PIP passes when its agreed price has been paid in full. Software and subscriptions remain subject to their licences.
15.2 For Business Customers, risk passes on delivery to site, except for damage caused by us while the Equipment remains under our control. You must take reasonable care of Equipment awaiting installation.
15.3 For Consumers, risk passes in accordance with applicable consumer law.
15.4 Rented, loaned or otherwise Company-owned Equipment remains our property and must be identified as such in the Contract Particulars.
15.5 Recovery or removal requires lawful access and appropriate safety arrangements. These terms do not authorise forced entry, unlawful removal of fixtures or interference with essential life-safety arrangements.
15.6 No rental minimum period applies unless expressly stated and accepted. Any regulated hire or credit arrangement requires separate appropriate documentation.
16. Customer responsibilities
16.1 Operate the System in accordance with supplied instructions and ensure appropriate users receive training.
16.2 Report faults, damage, repeated unwanted activations and material changes to the premises promptly.
16.3 Do not make unauthorised alterations that could compromise protection. This does not prevent instructed user tests, emergency safety action or appropriate intervention where we cannot provide necessary assistance.
16.4 Notify us of changes to occupancy, use, layout, storage, fire risk, security risk or insurance requirements that may affect the agreed design.
16.5 Maintain appropriate premises and contents insurance. The System and our Services are not an insurance policy.
16.6 You are responsible for consequences of failing to act on clear recommendations only to the extent that the failure causes or increases the relevant loss.
17. Fire safety and assessments
17.1 Appointing PIP does not transfer the Customer’s statutory management duties to us. PIP remains responsible for competently performing the Services it undertakes.
17.2 A fire risk assessment is included only where expressly ordered. Its premises, purpose, inspection approach, limitations and deliverables must be defined.
17.3 Unless specifically included, an assessment is not a destructive survey, structural investigation, specialist cladding assessment or guarantee that concealed defects do not exist.
17.4 We will clearly report significant findings within the agreed scope and notify you promptly of serious immediate concerns identified.
17.5 You must consider and implement appropriate actions, manage ongoing fire precautions and review the assessment when circumstances require.
17.6 Reports must accurately identify their scope and status. Statutory or contractual responsibility is not avoided merely by labelling a document “draft”.
18. Personal data
18.1 Each party must comply with the data-protection law applicable to its activities.
18.2 PIP generally acts as an independent controller for its own customer administration, billing, staff management and legal-compliance records.
18.3 Where PIP processes personal data on your behalf, the processing particulars and Schedule D apply.
18.4 Where applicable, you are responsible for the lawful operation of surveillance and access-control systems, including appropriate notices, retention decisions, user access and handling requests from individuals.
18.5 Roles must reflect the actual arrangements. An ARC or cloud provider is not automatically a processor or independent controller merely because of its description.
18.6 Remote access will be limited to authorised purposes and managed using appropriate security measures.
19. Confidentiality and documents
19.1 Each party will protect the other’s confidential information, including security layouts, credentials and commercially sensitive material.
19.2 Disclosure is permitted where reasonably necessary to authorised personnel, subcontractors, professional advisers, insurers or authorities, subject to appropriate safeguards.
19.3 PIP retains ownership of its pre-existing methods, templates and general technical materials.
19.4 You may use the documents and configuration information supplied for operating, maintaining, insuring and demonstrating the compliance of your System.
19.5 Necessary safety information, defect notices and documents required by law or an applicable certification scheme will not be withheld solely as a debt-collection measure.
19.6 A service report, commissioning record and third-party certification document are distinct documents and will be described accurately.
20. Purpose and limitations
20.1 Fire and security systems reduce particular risks; they do not guarantee the prevention of every fire, intrusion, injury, theft or other loss.
20.2 Systems may depend on proper operation, maintenance, power, communications and suitable environmental conditions.
20.3 These limitations do not excuse our failure to supply the agreed System or perform the Services with reasonable care and skill.
20.4 Any material limitation in the proposed protection must be explained in the specification rather than left solely to general exclusions.
21. Liability
21.1 Nothing in the Contract excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
21.2 For Business Customers only, and subject to clause 21.1, PIP’s aggregate liability arising from the Contract, whether in contract, negligence, misrepresentation, breach of statutory duty or otherwise, is limited to the financial cap expressly recorded and accepted in the Contract Particulars.
21.3 The Contract Particulars must state whether the cap applies per claim, per event, per contract year or over the whole Contract. No cap is incorporated merely by reference to an undisclosed insurance policy.
21.4 If no financial cap is expressly recorded and agreed, this clause does not create a financial cap.
21.5 Subject to clause 21.1 and applicable statutory controls, PIP is not liable to a Business Customer for loss of profit, revenue, contracts, anticipated savings or goodwill, or indirect or consequential loss.
21.6 Direct physical damage is not excluded merely by describing it as consequential loss; any applicable agreed financial cap remains relevant.
21.7 PIP is not responsible for loss caused solely by an independent third party over whom it has no contractual responsibility or reasonable control. This does not exclude liability for PIP’s own contribution to the loss.
21.8 Where PIP engages personnel or subcontractors to perform its obligations, it remains responsible for contractual performance, subject to lawful and applicable limitations.
21.9 The Business Customer must take reasonable steps to reduce loss and give reasonable assistance with investigation. Failure to notify a claim within an arbitrary short period does not automatically extinguish it.
21.10 Consumer liability is governed by Schedule B, not the business cap or business-loss exclusions above.
22. Third-party rights
22.1 A person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
22.2 The parties may agree to vary, suspend, terminate or rescind the Contract without the consent of any person who is not a party to it.
22.3 Nothing in this clause excludes or restricts any right or remedy available independently of that Act, or any liability which cannot lawfully be excluded or restricted.
22.4 No collateral warranty, duty of care agreement or additional contractual right in favour of a landlord, tenant, funder, purchaser or other beneficiary is provided unless separately agreed in writing.
22.5 Sharing a report for information does not, by itself, grant another person contractual enforcement rights.
23. Suspension
23.1 We may suspend affected Services where reasonably necessary because of a serious safety risk, unlawful use, material security compromise or material breach preventing performance.
23.2 For non-payment, we will first give at least 14 days’ written warning identifying the overdue amount, affected Services and proposed suspension date, unless a different lawful procedure applies under Schedule C.
23.3 A genuine dispute concerning part of an invoice will be considered before suspension. We will not suspend unrelated Services as a disproportionate debt-recovery measure.
23.4 Where practicable, we will explain the effect on monitoring and protection and allow reasonable arrangements for continuity.
23.5 Suspension does not authorise unsafe disabling of local fire detection, emergency escape functions or other essential safety equipment.
23.6 We will restore affected Services reasonably promptly after the grounds are resolved. Reasonable disclosed reconnection costs may apply where the suspension resulted from your breach.
24. Duration and renewal
24.1 Installation work continues until completed or lawfully terminated. Maintenance, monitoring, rental and subscriptions have the periods stated in the Contract Particulars.
24.2 Unless expressly agreed otherwise, maintenance and monitoring have an initial 12-month period and thereafter continue on a rolling basis terminable by either party on 30 days’ written notice.
24.3 An annual billing arrangement does not, by itself, create a fresh annual minimum term.
24.4 A different minimum term or renewal arrangement must be clearly stated and expressly accepted before the Contract is made.
24.5 For Business Customers only, annual app or cloud services may require three months’ notice before renewal, but only where this requirement and the renewal cost or pricing basis are prominently stated in the Contract Particulars.
24.6 Where clause 24.5 applies, we will send a reminder at least 30 days before the cancellation deadline.
24.7 If that reminder is not sent, we will not rely on the missed deadline to impose a fresh annual retail charge. Any claim for unavoidable supplier costs must be reasonable, evidenced, disclosed and subject to applicable law.
24.8 Where an annual renewal has validly been committed, early cancellation costs will not exceed the agreed charge and must account for refunds, credits and costs saved.
24.9 Consumer renewals follow Schedule B.
25. Cancellation and termination
25.1 Before work starts, a Business Customer may request cancellation. We may recover reasonable, evidenced cancellation losses, accounting for reusable goods, supplier refunds and costs saved.
25.2 Either party may terminate for a material breach which is not remedied within 30 days after written notice, or sooner where the breach is incapable of remedy or immediate termination is legally justified.
25.3 Non-payment is subject to the warning and applicable statutory procedures identified in the Contract.
25.4 Insolvency-related rights may be exercised only to the extent permitted by applicable insolvency law.
25.5 Where you end a genuinely agreed minimum term without contractual justification, we may seek reasonable losses arising from that breach, after accounting for avoided costs and reasonable mitigation. All remaining gross charges are not automatically payable.
25.6 Consumer cancellation and termination rights take priority where applicable.
26. Ending and transfer
26.1 On termination, you must pay amounts properly due. We will refund prepaid sums for Services not supplied, subject to any lawful and properly calculated cancellation liability.
26.2 We will confirm when monitoring and other continuing Services will cease. You are responsible for arranging replacement protection where required.
26.3 We will reasonably cooperate with an authorised transfer, including appropriate release of customer-specific configuration information, transferable accounts and access arrangements.
26.4 Transfers remain subject to identity checks, manufacturer licensing, third-party approvals and reasonable security safeguards.
26.5 Any transfer attendance or administration charge must be disclosed and reasonably reflect the work required.
26.6 Customer-owned Equipment and accounts will not be deliberately disabled solely to prevent a lawful change of provider.
26.7 PIP need not disclose shared credentials, proprietary tools or information that would compromise another customer’s security.
26.8 Termination does not extinguish accrued rights or liability for earlier failures.
27. Events outside reasonable control
27.1 A party is not responsible for delay caused by an event beyond its reasonable control, but only to the extent that the event prevents performance despite reasonable precautions and mitigation.
27.2 The affected party must notify the other promptly, explain the impact and take reasonable steps to restore performance.
27.3 Ordinary staffing shortages, avoidable subcontractor failures and failures of reasonable contingency arrangements are not automatically excused.
27.4 You will not be charged for ongoing Services that are not supplied, except properly agreed unavoidable committed costs.
27.5 Either party may terminate the materially affected service if the interruption continues for more than 30 consecutive days, with an appropriate settlement of prepaid charges.
28. Subcontracting and transfer
28.1 PIP may use suitably competent subcontractors, subject to applicable accreditation, security and data-protection requirements. PIP remains responsible for performing its obligations.
28.2 Assignment of rights does not, by itself, transfer contractual obligations.
28.3 A transfer of the whole Contract requiring novation will be documented with the necessary consent.
28.4 Consent to a reasonable Customer-requested transfer will not be unreasonably withheld, subject to appropriate checks and settlement arrangements.
29. Notices
29.1 Contract notices may be sent by hand, post or email to the addresses identified in the Contract Particulars or subsequently notified.
29.2 Email notices are effective when received in a readable form, not merely because the sender pressed “send”. A failed-delivery notification means the notice has not been delivered.
29.3 Business notices received outside Normal Working Hours are treated as received on the next Business Day, subject to applicable statutory requirements.
29.4 Emergency faults must be reported through clause 8 arrangements. Formal court documents follow the applicable procedural rules.
29.5 Consumer cancellation notices may be given by any method permitted by law.
30. Complaints and disputes
30.1 Complaints should be sent to the contact stated in the Contract Particulars. We will acknowledge and investigate them reasonably promptly.
30.2 The parties will first try to resolve disputes through appropriate management discussion, without preventing urgent court action or statutory adjudication.
30.3 Applicable certification-body or alternative-dispute-resolution arrangements will be explained where relevant. These terms do not falsely imply membership of a scheme.
30.4 Neither party is required to delay a statutory adjudication while pursuing internal complaints or negotiations.
31. General and governing law
31.1 Agreed amendments must be recorded in writing. A website update does not unilaterally change an existing Contract.
31.2 Failure to enforce a right immediately does not waive it.
31.3 An invalid provision will not invalidate the remainder where the Contract can continue without it. No provision requires a Consumer to accept a rewritten unfair term.
31.4 The Contract records the agreed Services but does not exclude liability for fraud or remove legally binding information or representations.
31.5 This Northern Ireland version is governed by Northern Ireland law. The Northern Ireland courts have jurisdiction, subject to mandatory consumer rights and statutory adjudication.
31.6 Work in the Republic of Ireland or another jurisdiction requires an expressly agreed, locally reviewed addendum.
Schedule A: Contract particulars
Complete this schedule or provide an expressly incorporated quotation/order form containing equivalent information. Record all agreed departures from the general terms clearly.
Item
Contract-specific information — complete before acceptance
Customer
Full legal name, address and company number where applicable.
__________________________________________________
Customer status
Business Customer / Consumer, determined by the actual transaction.
__________________________________________________
Contract reference and date
Quotation/order reference and date of acceptance.
__________________________________________________
Premises
Address and areas covered.
__________________________________________________
Scope
Systems, Equipment and Services included.
__________________________________________________
Standards
Applicable standards, categories, grades and agreed variations.
__________________________________________________
Design responsibility
PIP, Customer or named designer.
__________________________________________________
Existing equipment
Equipment retained, takeover scope and known limitations.
__________________________________________________
Installation
Programme, agreed phases and Handover requirements.
__________________________________________________
Maintenance
Frequency, coverage, inclusions and exclusions.
__________________________________________________
Emergency support
Contact number, hours, targets and charging basis.
__________________________________________________
Monitoring
ARC arrangements, signals, response instructions and activation.
__________________________________________________
Communications
Signalling paths, customer dependencies, SIMs and data.
__________________________________________________
Applications
Provider, term, charges, renewal and cancellation deadline.
__________________________________________________
Prices
Installation, recurring charges, VAT and rates.
__________________________________________________
Payment
Deposit, stages, agreed credit and Schedule C applicability.
__________________________________________________
Duration
Initial term, renewal and notice arrangements for each service.
__________________________________________________
Ownership
Purchased, rented and loaned Equipment identified separately.
__________________________________________________
Liability
Insurer- and solicitor-approved cap, its amount and aggregation basis. If none is agreed, clause 21.4 applies.
__________________________________________________
Data processing
Roles, processing particulars and approved providers.
__________________________________________________
Territorial addendum
Required for work outside Northern Ireland.
__________________________________________________
Notices and complaints
Contact names, postal addresses and email addresses.
__________________________________________________
Agreed amendments
Identify any departures from the general terms and attach them.
__________________________________________________
Where more space is needed, attach a clearly identified continuation sheet and incorporate it into the Contract.
Acceptance
The parties confirm that the Contract documents have been supplied and the Contract Particulars and agreed amendments identify the scope, price and service arrangements accepted. Consumer rights remain unaffected.
For the Customer
For PIP Fire & Security Ltd
Name: __________________________
Name: __________________________
Position/authority: __________________
Position/authority: __________________
Signature: ________________________
Signature: ________________________
Date: ___________________________
Date: ___________________________
Schedule B: Consumers
B1. This schedule takes priority where the Customer is a Consumer. Describing a customer as a business does not remove consumer rights where the actual circumstances establish consumer status.
B2. Goods must meet applicable statutory requirements, including satisfactory quality, fitness for an agreed purpose and correspondence with description. Services must be performed with reasonable care and skill.
B3. Statutory remedies, including applicable rights to repair, replacement, repeat performance, price reduction, rejection, refund or damages, are not replaced by our contractual warranty.
B4. The business liability cap and business-loss exclusions in clause 21 do not apply. We remain responsible for loss that is a reasonably foreseeable consequence of our breach or failure to use reasonable care and skill, subject to applicable law.
B5. Consumer prices must include VAT and unavoidable charges. Additional charges require appropriate express agreement.
B6. Where statutory distance or off-premises cancellation rights apply, a service-only contract normally has a cancellation period ending 14 days after the day it is made.
B7. For a sales contract, including a contract supplying goods with installation, the applicable cancellation period normally runs from receipt of the goods, with special rules for separate deliveries. The cancellation notice supplied for the particular order must identify the correct deadline.
B8. We will provide the required pre-contract information and cancellation form. You may cancel by any clear statement and do not have to use the form.
B9. We will begin Services during an applicable cancellation period only following your express request and the required information about payment consequences.
B10. If you then cancel, a proportionate charge for Services properly supplied may apply only where the legal conditions have been met.
B11. A service-only cancellation right is lost following full performance during the cancellation period only where the required express consent and acknowledgement have been obtained. Completing installation does not automatically extinguish a separate right to cancel a mixed goods-and-installation contract.
B12. Any urgent-repair exception is limited to the work and necessary replacement parts covered by that exception, not unrelated additional sales.
B13. Refunds, collection, return costs and any lawful deduction for diminished value will follow the applicable cancellation rules and information provided before purchase.
B14. Consumer maintenance and monitoring will have no initial period longer than 12 months unless separately and fairly agreed. Thereafter they continue on a rolling basis terminable on 30 days’ notice.
B15. Annual app renewals require an effective advance reminder identifying the price, renewal date and straightforward cancellation method. The business three-month cancellation deadline does not apply.
B16. Where PIP cannot cancel or refund a particular annual licence, that arrangement must be specifically explained and agreed before purchase and remains subject to consumer law.
B17. No change, renewal or cancellation term overrides applicable statutory subscription rights.
B18. These terms do not remove any mandatory right to bring proceedings in another competent court.
Consumer cancellation form
Use this form only if you wish to cancel. You may instead send any other clear statement of cancellation.
To: PIP Fire & Security Ltd, Unit 11, The Ferguson Centre, 57–59 Manse Road, Newtownabbey, BT36 6RW; info@pipsecurity.com.
I/We give notice that I/we cancel the contract for the following goods/services:
Information
Complete as applicable
Goods/services
________________________________________________
Quotation/order reference
________________________________________________
Ordered on / received on
________________________________________________
Consumer name
________________________________________________
Consumer address
________________________________________________
Date
________________________________________________
Signature, if submitted on paper
________________________________________________
Request for an early start
Separate, optional authorisation — not pre-ticked. Do not complete this section unless you wish Services to begin during the applicable cancellation period.
“I expressly request PIP to begin the identified Services before my applicable cancellation period ends. I understand that, where the legal conditions are met, cancellation may require payment for Services supplied up to cancellation. For a service-only contract, I acknowledge that my cancellation right will end once that service is fully performed with my prior express consent.”
Services authorised: __________________________________________________
Name: _____________________________________________________________
Signature: __________________________ Date: ___________________________
Schedule C: Construction contracts
C1. This schedule applies to the extent that the Construction Contracts (Northern Ireland) Order 1997, as amended, applies. It overrides inconsistent general payment and dispute provisions.
C2. A separately agreed compliant project-payment schedule takes priority. Otherwise, clauses C3–C10 apply.
C3. An expressly agreed deposit becomes due on the date stated in the Contract Particulars.
C4. For work agreed or estimated to last 45 days or more, interim valuations will be made monthly from commencement. The amount due is the value of properly executed work and agreed eligible materials, less previous payments and applicable agreed deductions.
C5. Each interim payment becomes due seven days after its valuation date. Final payment becomes due on completion and documented Handover of the agreed work, accounting for previous payments and properly agreed adjustments.
C6. The final date for each payment is 14 days after its due date. This is an express exception to immediate payment under clause 13.1.
C7. PIP, as payee, must give a payment notice no later than five days after each due date, stating the sum it considers due at that date and the basis of calculation. An invoice may serve that purpose if it contains the required information.
C8. The Customer must pay the notified sum by the final date unless a valid pay-less notice is served at least seven days before that final date, stating the sum considered due when served and the basis of calculation.
C9. Either party may refer a dispute to adjudication at any time under the applicable Scheme for Construction Contracts in Northern Ireland.
C10. Statutory suspension rights, including the required notice and applicable recovery of reasonable costs, remain available. No general clause reduces them.
C11. Payment is not conditional on the Customer receiving payment from its own client, except to the extent expressly permitted by law.
C12. Mandatory statutory requirements and applicable Scheme provisions prevail where the contractual mechanism is incomplete or ineffective.
Schedule D: Processing personal data
D1. This schedule applies where PIP acts as the Customer’s processor. Before processing starts, the parties must record the subject matter, purpose, duration, data categories, individuals concerned, instructions, security measures, approved subprocessors and any international transfers.
D2. Processing may include authorised access to CCTV footage, alarm events, access records and system-user information, but only as required for the agreed Services.
D3. PIP will process personal data only on documented instructions, including instructions concerning international transfers, unless legally required otherwise. Where lawful, PIP will inform the Customer of that requirement.
D4. PIP will ensure that authorised personnel are subject to confidentiality obligations and appropriate access controls.
D5. PIP will implement appropriate technical and organisational security measures having regard to the processing and associated risks.
D6. PIP will notify the Customer without undue delay after becoming aware of a personal-data breach affecting the processing and provide available information and reasonable cooperation.
D7. Taking account of the processing and information available, PIP will assist with individual rights, security obligations, breach reporting, impact assessments and consultation with regulators.
D8. PIP will make available information reasonably necessary to demonstrate compliance and allow appropriate audits and inspections, subject to proportionate confidentiality and security arrangements.
D9. PIP will inform the Customer immediately if, in its opinion, an instruction infringes applicable data-protection law.
D10. Subprocessors require the Customer’s prior specific or general written authorisation. Where general authorisation is used, PIP will notify proposed changes in sufficient time to allow reasonable objection.
D11. PIP will impose equivalent applicable data-protection obligations on subprocessors and remains responsible to the Customer for their performance as required by law.
D12. International transfers require an applicable lawful mechanism and appropriate safeguards.
D13. At the end of the processing, PIP will, at the Customer’s choice, return or delete personal data and delete copies unless retention is legally required. Any necessary backup-retention arrangements must be documented and securely managed.
D14. These terms do not remove either party’s direct statutory responsibilities or the rights of individuals.
Processing particulars
Complete before PIP begins processing personal data on the Customer’s behalf. Attach an agreed detailed processing schedule where appropriate.
Required particulars
Agreed details / attached schedule reference
Subject matter, purpose and duration
______________________________________________
Nature of processing and instructions
______________________________________________
Personal-data categories
______________________________________________
Individuals concerned
______________________________________________
Technical and organisational safeguards
______________________________________________
Authorised subprocessors and notice process
______________________________________________
International transfers and safeguards
______________________________________________
Customer and PIP security contacts
______________________________________________
Return/deletion and backup retention
______________________________________________